ADT Solar (Formerly Sunpro) Reviews: 2023 Guide

To assist you in deciding if ADT Solar is the best solar provider for you, in this review, we examine their services and warranties.

With a focus on educating customers about solar energy and the installation procedure, ADT Solar, formerly Sunpro Solar, hopes to cut through the dense information that frequently goes along with installing a solar photovoltaic (PV) system. But what can be said about ADT Solar’s customer support as it grows from reviews?

After a solar energy system is installed, ADT Solar offers extended warranties and system monitoring to support customers. ADT Solar is a dependable supplier for homeowners considering solar because of its open purchasing options and an A+ rating from the BBB. 

Read our ADT Solar review to find out more about the company’s customer service, panel choices, service areas, payment options, and other details.

ADT Solar Overview

In 21 states, ADT Solar—previously known as Sunpro Solar—is the top supplier of both residential and commercial solar energy solutions. 2 on our list of the best solar installers in the U.S. The business has installed solar panels on more than 25,000 homes, and thanks to overwhelmingly positive customer feedback, Sunpro has a strong reputation across the country.

Sunpro began serving the sunny regions along the Gulf Coast from its main office in Mandeville, Louisiana. The business now serves the majority of the southern United States but has not yet expanded into the Northeast. and has become a top solar company in California, Texas, and Arizona.

In 2021, ADT purchased it. Instead of renting solar panels, ADT chooses to sell only renewable energy systems. Additionally, it provides top-notch options for solar storage. The company’s comprehensive 25-year warranties covering workmanship, product longevity, and solar power output set it apart from rivals.

ADT Solar Panel Options

ADT Solar provides many services, such as the installation of solar panels, battery backup installations, and online monitoring. The company sells monocrystalline solar panels made by Panasonic and other well-known companies.

You get the most effective kind of solar panel on the market in addition to getting panels made by one of the most well-known brands in electronics. Monocrystalline solar panels have an average lifespan of 25–40 years and an efficiency rate of 15–20%.

Below are other components and features of ADT Solar’s solar system:

• Backup Battery: For your home, ADT Solar can install a solar battery. This allows you to store excess energy for times when there is no sunlight or in the event of a power outage. With ADT Solar, you can customize your system with the battery backup of your choice, including well-liked models like the Tesla Powerwall 2 and the Enphase Recharge 10.
• Microinverters: Enphase Energy provides inverters for ADT Solar’s inverters. The microinverters from Enphase allow for the direct conversion of renewable energy into electricity at each solar panel. This aids in preventing increased costs and difficulties associated with a system that calls for numerous cables and junction boxes.

ADT Solar Installation and Services

ADT Solar walks homeowners through every step of the installation process in a straightforward manner. ADT Solar is a great option if you are new to solar energy and unsure of what you should expect from it in terms of customer service. We’ve listed the key actions ADT Solar takes during the installation process in detail.

1. Evaluation: If you qualify for solar panels, ADT sends a team of solar consultants to your house to make the determination. The group will take into account things like the design of your home, the shade nearby, and the roof pitch. For instance, ADT Solar might not be able to install a solar PV system for you if your roof is too steep or receives too much shade throughout the day.
2. Installation: ADT Solar creates a unique solar system for your house once your approval has been given. Additionally, the business manages all permits from nearby municipalities and utility companies on your behalf. You work with ADT Solar to choose a date for system installation after all required permits have been obtained.
3. Activation: The final inspection and obtaining Permission to Operate (PTO) will be done by ADT Solar in collaboration with your utility provider. The company will notify you as soon as it is safe for you to turn on your system and begin saving.

ADT Solar offers roofing services in addition to solar panel installation, enabling the business to address any problems with your roof that might arise during installation quickly and guarantee that your roof warranty is upheld. For metal roofs, asphalt shingles, and other roof types, ADT Solar offers roof installation and repair services.

How Much Does ADT Solar Cost?

Given that prices vary by location, home, and energy needs, it can be difficult to calculate the average cost of solar for a provider. Although local installers may quote prices slightly lower than ADT to gain an advantage over the competition, we do know that Sunpro offered fairly competitive prices. Obtaining multiple quotes from competing businesses is something else we advise our readers to do.

ADT does not provide a lease option, unlike other industry leaders like Sunrun and SunPower. This excludes a few homeowners who are interested in solar, but ultimately ADT encourages purchases so that customers can get the most for their time and money.

Three different payment methods are available from ADT Solar for its solar PV systems. Read over these options below:

• Full purchase: The least expensive choice is this one. By avoiding interest and financing fees, purchasing your solar system outright will save you money. Additionally, you are eligible for local state incentives as well as federal tax credits for solar energy.
• Solar loan: Based on your credit score, a solar loan allows you to own your solar panels for a low monthly payment. Being the owner of the panels qualifies you for government incentives. The cost of your solar panel system will increase over time due to interest rates, though.
• Solar lease: The cost of the panels and the installation are covered by ADT Solar when you lease solar panels from them. ADT Solar receives solar incentives and rebates because you do not own the solar energy system, and you pay a monthly fee to use solar energy.

ADT Solar Warranties

For the next 25 years, your solar investment will be protected by a wide range of warranties from ADT Solar. Its warranties include these:

• A 25-year labor guarantee to cover workmanship and installation
• A 25-year power production guarantee that states if your system does not produce the amount of energy guaranteed, you will receive the difference in cash
• A 25-year panel module performance guarantee to cover any other issues that may arise with your panels
• A 25-year Enphase microinverters guarantee to cover any issues that may occur with your system’s Enphase microinverters

What Do Customers Have to Say About ADT Solar?

Any business with more than 25,000 customers will inevitably receive negative feedback. And now that a security company has bought the brand, even more. Consider the opinions of actual Sunpro customers, both positive and negative, to get a sense of what ADT customers might experience.

Sunpro Solar reviews from happy customers mostly describe a “set it and forget it” solar project: simple plans, a quick installation, and a product performing just as it was advertised.

Like any business, solar depends on sales to survive. And Sunpro’s sales representatives are paid on commission. Finding a trustworthy installer who will keep you satisfied long after the paperwork is signed is crucial, for this reason.

The most unfavorable Sunpro Solar reviews come from customers who had problems after the sale, as solar can be a very difficult problem for homeowners to troubleshoot.

Final Thoughts on Sunpro Solar

Known for providing thorough customer service and dependable installations, ADT Solar is a dependable solar panel installer. ADT is open and honest in its estimate and installation processes, despite the fact that the company doesn’t post the price of its services online.

Although ADT can still do better, we’d prefer to see better outcomes from its customer service division. The likelihood is that if you choose ADT Solar, you’ll get a quick, easy, and efficient solar solution that lasts for at least 25 years.

When installations don’t go as planned, we’ve found that the majority of problems do as well. A thorough 25-year warranty is only useful to a certain extent if you can’t get your provider to call you back, whether it’s for a minor problem like your inverter not connecting to your network or a major problem like a faulty panel.

FAQs